Privacy Policy
How Stoneline Heritage collects, uses and protects your information when you use this website or make an enquiry.
Last updated: 9 June 2026
This policy explains what information Stoneline Heritage (ABN 80 691 951 762) collects through this website, how we use it, and the choices you have. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information we collect
When you contact us or request a site assessment, we collect the details you provide — typically your name, email address, phone number, property address, a description of your project, and any photos you choose to upload. We use these only to respond to your enquiry and quote the work.
We also collect limited technical and usage information automatically (such as pages visited, approximate location, device and browser type) through the analytics tools described below.
Analytics & cookies
We use Google Analytics 4 and Google Tag Manager to understand how visitors find and use the site so we can improve it. These services set cookies and collect usage data; you can read more in Google's Privacy Policy.
We also partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our services. Website usage data is captured using first- and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimisation, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
You can limit or block cookies in your browser settings. Doing so won't stop you using the site, though some pages may behave differently.
How we use your information
We use your information to respond to enquiries and prepare quotes, deliver and coordinate work, improve and secure the website, and meet our legal and record-keeping obligations. We do not sell your personal information.
Who we share it with
We share information only with service providers who help us run the business and the site — including Microsoft (Clarity) and Google (Analytics & Tag Manager) as analytics providers, and our email and hosting providers — and where required by law. These providers process data on our behalf under their own privacy terms.
Data retention
We keep enquiry and project information for as long as needed to provide our services and meet legal and tax obligations, then delete or de-identify it. Analytics data is retained according to the providers' standard retention periods.
Your rights
You can ask us to access, correct or delete the personal information we hold about you, or ask a question about how we handle it. Contact us at [email protected] and we'll respond within a reasonable time.
Contact
Stoneline Heritage · ABN 80 691 951 762 · [email protected] · Sydney & NSW.
Discuss your project with a restoration specialist.
We work with homeowners, architects, builders, strata and commercial owners across Sydney and NSW. Send us a few photos and a description — we'll respond within two business days.